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Discussion topic: Watching football from playlist - video freezing but audio continues as normal

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This message was authored by JWallace1 This message was authored by: JWallace1

Watching football from playlist - video freezing but audio continues as normal

I'm currently watching back some of the football from the past week, currently on the Oxford v West Brom match. There are some incredibly long screen freezes during the playback but when these occur the audio continues uninterupted. the freeze can be anywhere between a few seconds to 12 seconds. Incredibly frustrating as I am assuming that this is a problem with the recording on Sky servers. Can anyone shed light on potential problem?

 

Just in case anyone asks about my connections, I have 1gbps fibre internet, and the puck is connected by ethernet cable which is not direct to the router, but rather through a newtwork switch to the puck.

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Watching football from playlist - video freezing but audio continues as normal

Posted by a Superuser, not a Sky employee. Find out more

You need to report to the viewer relations team viewerR@sky.uk

Sky Stream and Sky Broadband customer

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