Discussion topic: Watching football from playlist - video freezing but audio continues as normal
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Message posted on 23 Oct 2024 01:49 AM
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Watching football from playlist - video freezing but audio continues as normal
I'm currently watching back some of the football from the past week, currently on the Oxford v West Brom match. There are some incredibly long screen freezes during the playback but when these occur the audio continues uninterupted. the freeze can be anywhere between a few seconds to 12 seconds. Incredibly frustrating as I am assuming that this is a problem with the recording on Sky servers. Can anyone shed light on potential problem?
Just in case anyone asks about my connections, I have 1gbps fibre internet, and the puck is connected by ethernet cable which is not direct to the router, but rather through a newtwork switch to the puck.
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Message posted on 23 Oct 2024 07:48 AM
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Re: Watching football from playlist - video freezing but audio continues as normal
You need to report to the viewer relations team viewerR@sky.uk
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