Watching Netflix on sky puck

[Jon3066]

I'm trying to watch Netflix on my sky Puck but the picture is awful. I pay the upgrade for UHD too. This was working ok about a week ago but now its all blocky and unwatchable. Broadband is good and I've run the sky online checks that say everything is OK but it is not. The sky puck has been getting very hot so not sure if this could be part of the problem? Any ideas? Thanks

[GD1]

@Jon3066  Your post has been moved from th Sky Go board as your query is unrelated with the Sky Go app, your issue is with Sky Stream.

While in the netflix app go to Get Help, run the connection test, what speed is showing?

[Nigelb1972]

@Jon3066 if your puck is getting hot, the hardware in your puck will be affected. 

It needs to have lots of space around it, like any other electrical equipment. Try moving it to a cooler location if this isn't the case.

If it already has lots of space, it maybe faulty and you'll need to report it to Sky for a replacement.

[Fothergill1]

@Hi @Jon3066 I am actually watching something on Netflix at the moment and am not seeing any problems (other than the programme is rubbish 🤣)

Have you tried gong into the Get Help menu and selecting Reload Netflix.  This will often resolve glitches.  You could also try signing out and back in again (make sure you have your username / password handy).

There may be a wider issue with Netflix as I have read a few posts similar to yours lately.

[jess4george]

My picture on Netflix has also gone blurry, it was fine this morning?