@DRUSSELL 1st thing to note you can't force updates on stream puck so I'm not sure how you updated it?
Are any other apps affected? Can you use the puck as normal?
Any error messages when accessing Netflix?
There have been other posts today advising of poor picture quality on netflix, it is possible the issue is with netflix themselves.
Do you have a Smart TV with the Netflix app on it? Can you use that?
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
