Voice search

[pajesq]

I am a new customer and installed Sky Stream yesterday. I was impressed how easy the product was to install. However, after 24 hours I am having an issue with the voice search function. It worked initially but now I continually get the "Sorry I didn't catch that message". 
I have tried a reset and a power reset without success. 

Any advice would be greatly appreciated 

[Stephen+Mourton]

@pajesq  This may seem obvious, but just to check, do you keep the voice button depressed for the whole length of time you are speaking?

[pajesq]

Thanks for your response. Yes I do keep the voice button depressed until I've finished speaking. And it did work after the initial set up 

[Chrisee · Accepted solution]

@pajesq voicesearch uses bluetooth from the remote to the puck. Bluetooth has a limited range and can be blocked if something is in the way but should work well if you are under 5 metres in front of the TV. If it doesnt and changing the batteries in the remote doesnt help give Sky a call to get the remote changed.

[pajesq]

Thank you for your response. 

I have replaced the batteries and done various resets including full WiFi reboot. On each occasion, the first voice command works but fails after that with the "sorry I didn't catch that " message. 

Is a replacement the only option ?

[pajesq]

I contacted Sky and they are sending me a new remote. Thank you for your help

[lettice]

@pajesq 

While waiting for your replacement remote.

Have you tried repairing your current remote from scratch.

1. Press and hold 7 and 9 together for 3 seconds.
2. Press and hold 1 and 3 together for 3 seconds.
3. Wait until you see the 'Your remote is now connected' message and select Continue.

Plus, also even restarting your broadband router/hub wi the Sky Stream puck in standby.

[pajesq]

Hi

Thanks for your reply. I did try that a couple of times, and on each occasion the first voice command worked but after that, I got "sorry, I didn't catch that" 

I'm hoping the replacement works !