29 Feb 2024 11:19 AM
Voice control keeps cutting in and interrupting programs, how can I turn it off
29 Feb 2024 06:01 PM
Posted by a Superuser, not a Sky employee. Find out moreAre you using sky glass or sky stream ?
29 Feb 2024 06:03 PM
Hi, I'm using a Sky stream puck
29 Feb 2024 06:42 PM
Posted by a Superuser, not a Sky employee. Find out moreTry pulling the plug for 5 minutes ... normally clears any gremlins in the system. The voice control should only activate when you press the voice control button on the remote
29 Feb 2024 06:44 PM
Thanks I'll try it and let you know
29 Feb 2024 06:45 PM
Posted by a Superuser, not a Sky employee. Find out moreIf it doesn't work let me know and I can escalate your post to the online sky community team
29 Feb 2024 06:45 PM
Will do, thanks
01 Mar 2024 10:13 AM
Hi, tried the unplugging for five minutes this morning, within ten minutes I had an interruption.
01 Mar 2024 10:18 AM
Posted by a Superuser, not a Sky employee. Find out moreI have escalated your post .... look out for the bubble chat icon to start the support ......
01 Mar 2024 10:37 AM
Posted by a Sky employeeThanks for escalating. We've sent an invite to @FreddieP1884.
02 Mar 2024 11:35 AM
Posted by a Sky employeeUpdate-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.
02 Mar 2024 11:36 AM
Thanks for the advice and help, Sky have agreed to replace the remote