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Discussion topic: Voice control keeps interrupting

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This message was authored by FreddieP1884 This message was authored by: FreddieP1884

Voice control keeps interrupting

Voice control keeps cutting in and interrupting programs, how can I turn it off 

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This message was authored by Jporch316 This message was authored by: Jporch316

Re: Voice control keeps interrupting

Posted by a Superuser, not a Sky employee. Find out more

@FreddieP1884 

Are you using sky glass or sky stream ?

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43inch and 55 inch Sky Glass & sky live camera 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims.
FreddieP1884
Topic Author
This message was authored by FreddieP1884 This message was authored by: FreddieP1884

Re: Voice control keeps interrupting

Hi, I'm using a Sky stream puck

This message was authored by Jporch316 This message was authored by: Jporch316

Re: Voice control keeps interrupting

Posted by a Superuser, not a Sky employee. Find out more

@FreddieP1884 

Try pulling the plug for 5 minutes ... normally clears any gremlins in the system. The voice control should only activate when you press the voice control button on the remote 

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43inch and 55 inch Sky Glass & sky live camera 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims.
FreddieP1884
Topic Author
This message was authored by FreddieP1884 This message was authored by: FreddieP1884

Re: Voice control keeps interrupting

Thanks I'll try it and let you know

This message was authored by Jporch316 This message was authored by: Jporch316

Re: Voice control keeps interrupting

Posted by a Superuser, not a Sky employee. Find out more

@FreddieP1884 

If it doesn't work let me know and I can escalate your post to the online sky community team 

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43inch and 55 inch Sky Glass & sky live camera 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims.
FreddieP1884
Topic Author
This message was authored by FreddieP1884 This message was authored by: FreddieP1884

Re: Voice control keeps interrupting

Will do, thanks 

FreddieP1884
Topic Author
This message was authored by FreddieP1884 This message was authored by: FreddieP1884

Re: Voice control keeps interrupting

Hi, tried the unplugging for five minutes this morning, within ten minutes I had an interruption. 

This message was authored by Jporch316 This message was authored by: Jporch316

Re: Voice control keeps interrupting

Posted by a Superuser, not a Sky employee. Find out more

@FreddieP1884 

I have escalated your post .... look out for the bubble chat icon to start the support ......

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43inch and 55 inch Sky Glass & sky live camera 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims.
This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Voice control keeps interrupting

Posted by a Sky employee

Thanks for escalating. We've sent an invite to @FreddieP1884.

Thanks
Tom
This message was authored by Addie15 This message was authored by: Addie15

Re: Voice control keeps interrupting

Posted by a Sky employee

Update-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

FreddieP1884
Topic Author
This message was authored by FreddieP1884 This message was authored by: FreddieP1884

Re: Voice control keeps interrupting

Thanks for the advice and help, Sky have agreed to replace the remote

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