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Discussion topic: No channels working

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This message was authored by Manraj This message was authored by: Manraj

No channels working

No channels working when selected
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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: No channels working

Posted by a Superuser, not a Sky employee. Find out more

@Manraj wrote:
No channels working when selected

@Manraj Do you just see a blank screen, or any type of message? Are the on-demand apps working? Hve you tried unplugging the stream puck for a few minutes to reboot it and see if this helps?

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Manraj
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This message was authored by Manraj This message was authored by: Manraj

Re: No channels working

I have unplugged several times, the screen shows loading then goes blank on every channel 

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: No channels working

Posted by a Superuser, not a Sky employee. Find out more

@Manraj wrote:

I have unplugged several times, the screen shows loading then goes blank on every channel 


Ok so sounds like the issue is poor internet connection from the stream puck. If you have connected via Wifi i'd suggest plugging in an ethernet cable instead, going into the puck's networking settings and disabling the Wifi, then see if that improves things.

 

If you are connected via ethernet, i'd suggested switching over to Wifi and see if that makes a difference.

Sky Stream and Sky Broadband customer

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