VPN/ Proxys

[EmmaSmith2]

So some apps inc Netflix aren't working today (nothing about the streaming set up has changed) as they say I'm running through a VPN or Proxy... 

No proxys are activated, can't find any VPN 's where might they be hiding?

[Jporch316]

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@EmmaSmith2 wrote:

So some apps inc Netflix aren't working today (nothing about the streaming set up has changed) as they say I'm running through a VPN or Proxy... 

No proxys are activated, can't find any VPN 's where might they be hiding?

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Only guesswork but Your ISP may have issued you an external IP address that has newly been released and is not updated yet across the various streaming servers 

If the above is correct then you can try pulling the plug on your router for 30 minutes or so as this will normally force your router to pick up a different IP address 

are you based in the UK ? 

[EmmaSmith2]

Hi. I am based in the Uk. 
I tried resetting the router, but only turned it off for about 10 seconds. So I'll try longer, thanks.

otherwise I guess a call to Sky is next. Sigh

[Jporch316]

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@EmmaSmith2 wrote:

Hi. I am based in the Uk. 
I tried resetting the router, but only turned it off for about 10 seconds. So I'll try longer, thanks.

otherwise I guess a call to Sky is next. Sigh

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Which ISP are you with ? It maybe a better idea to call your ISP rather than sky . It seems likely your ISP is using IP addresses that are not geo located in the UK

you need to turn your router off for longer than a few seconds to make it pick up a different IP address 

[lettice]

As mentioned above, leaving a router off for at least 30 minutes, will often reset your  IP address.

You can just type 'what's my ip' into a browser search engine.

It will show a location or map, sometimes near to your location, but it sometimes can be anywhere in the UK.

Who is your broadband with?

[EmmaSmith2]

Sky is my ISP

[EmmaSmith2]

Thanks everyone. Just spent an hour on the phone to Sky- looks like I need a new router/ IP address. They are sorting. 

thanks for the helpful tips and prompt responses though