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Discussion topic: Upgrade

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Avatar for SteveEastaff
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This message was authored by: SteveEastaff

Message posted on ‎22 Feb 2026 01:10 PM

Upgrade

I am a sky customer, and have , the little Sky puck. I'm looking to upgrade to Sky TV. Little bit confusing. Why do I need to subscriptions to Sky if I already have as mentioned above?
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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎22 Feb 2026 01:23 PM

Re: Upgrade

Posted by a Superuser, not a Sky employee. Find out more

@SteveEastaff  If you already have a Stream Puck surely you're already subscribing to Sky TV?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Fothergill1

Message posted on ‎22 Feb 2026 02:33 PM

Re: Upgrade

Posted by a Superuser, not a Sky employee. Find out more

Hi @SteveEastaff and welcome to the forum.  As you are already subscribed to Sky with the stream puck you would just need a Whole Home subscription to use the TV in addition to the puck.  This is similar to the Sky Q multi room subscription

 

The whole home subscription allows you to have up to 3 Glass TVs and 6 stream pucks as per the link below.

https://www.sky.com/help/articles/your-devices-sky-glass 

 

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This message was authored by: Dazzasky

Message posted on ‎22 Feb 2026 02:36 PM

Re: Upgrade

Posted by a Superuser, not a Sky employee. Find out more
@SteveEastaff wrote:
I am a sky customer, and have , the little Sky puck. I'm looking to upgrade to Sky TV. Little bit confusing. Why do I need to subscriptions to Sky if I already have as mentioned above?

If you got the puck from someone else instead of Sky then you need to contact them to take out a TV subscription @SteveEastaff The puck won't work without one. 

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