Discussion topic: Updating software sky stream

This message was authored by: Lucy2419 · ‎09 Sep 2025

I got my sky stream today. Fibre internet all set up and working.
Wouldn't connect to sky stream now I force restarted and it keeps saying this software needs to restart. I've pressed start update 7 times and I keep getting the same cycle repeated.
I've turned off at socket what else can I do getting nowhere where

This message was authored by: GD1 · ‎09 Sep 2025

@Lucy2419 If you can try connecting an ethernet between the puck & hub, then power down the puck and power back up, it should allow a software update.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: Fothergill1 · ‎09 Sep 2025

Hi @Lucy2419 and welcome to the forum. Have a look at the following link which contains a help work flow for initial puck software issues. Hopefully it will help https://www.sky.com/help/articles/setting-up-sky-glass-updating-software

@GD1 I'm about to go out so don't have time to post on the closed forum. Do you think there is an issue as this is the 3rd similar post I have seen today.

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Discussion topic: Updating software sky stream

Updating software sky stream

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