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Discussion topic: Puck not turning on

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This message was authored by: Mariapombo

Message posted on ‎09 Sep 2025 05:36 PM

Puck not turning on

The puck does not turn on unless I take the plug out and put back in.  Then it comes on , then shows a screen. Then freezes and 

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This message was authored by: mikealanr

Message posted on ‎09 Sep 2025 05:45 PM

Re: Puck not turning on

Posted by a Superuser, not a Sky employee. Find out more

Hi @Mariapombo 

 

What screen? Is this a new set up? Please provide more information and the community will do it's best to assist.

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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