Update on Puck Issues

[Johndm1957]

After a couple of replacement pucks we now have a fully functional service again.

I have however changed my connection method, wondering if this was the issue to begin with?

After nearly 2 years of performing well, started getting pixelating pictures, box seizures.

Still had same issues with box number 2

After some research, I connected box number 3 with Wi-Fi as the puck only has a 100 mbps Ethernet port

(All my AV stuff has alway been Ethernet connected)

I used to have a 86 mbps connection with Ethernet, now have 300mbps with Wi-Fi 

Now I know both those connection speeds are well higher than required for 4k streaming , but now wonder if the WiFi is a better connection method in the way the puck is engineered?

[mikealanr]

Hi @Johndm1957 

Skys requirements are 25Mbps for HD and 30Mbps for UHD. Sky using a 100Mbps port is likely to cost and because it is far grester than the required throughput. Generally the advice would still be ethernet connectivity will provide better stability than WiFi. 

But with some of the quirks with the pucks might not always be the case! 

MikeAlanR

[Exiled-in-HH]

That would be a significant defect in the design of Pucks ... Ethernet should always be the best method of connection for networking🤔

[Johndm1957]

I would have thought so too.

i also investigated my Amazon Fire Cube, and that only has a 10/100 Ethernet port the same as the Sky puck, but my Apple TV4k does have a gigabit Ethernet port.

Speedtest results,

Sky puck, 300mbps on Wi-Fi, 89mbps on Ethernet 

Amazon Cube, 280mbps on Wi-Fi, 86mbps on Ethernet 

Apple 4k, 945mbps on Ethernet 

Guess it's assumed that 99% of people will use Wi-Fi?