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Discussion topic: UI version 3.191.1

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This message was authored by: Truemartian

UI version 3.191.1

This new update landed today in my stream box and omg 😦 it's terrible. Very slow and unbelievably laggy. 

Sky fix this mess 

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This message was authored by: mancsmark

Re: UI version 3.191.1

Is it definitely the UI version not the build version causing the lagginess?

 

I only say this because I was updated to 3.291.1 on the 1st September and it has been pretty much perfect for the past week.

 

However yesterday morning I noticed my build version has now been updated to QS040.051.00P  - and I am now noticing it's very laggy going up and down the rails on the homescreen. My UI version has not changed, only the build version. 

 

 

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Sky Stream Ultimate TV / Sky Cinema
This message was authored by: MarkGoldsmith

Re: UI version 3.191.1

Posted by a Superuser, not a Sky employee. Find out more

@mancsmark wrote:

Is it definitely the UI version not the build version causing the lagginess?

 

I only say this because I was updated to 3.291.1 on the 1st September and it has been pretty much perfect for the past week.

 

However yesterday morning I noticed my build version has now been updated to QS040.051.00P  - and I am now noticing it's very laggy going up and down the rails on the homescreen. My UI version has not changed, only the build version. 

 

 


@mancsmark @Truemartian - out of curiosity, have you restarted the puck since you noticed it got updated? I have noticed previously that sometimes after a new update it can get a bit slow and laggy until its been restarted, as though the upgrade process hasn't fully completed and the restart seems to kick it into gear.

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This message was authored by: mancsmark

Re: UI version 3.191.1

@MarkGoldsmith no I hadn't actually. Just done that now, and it does seem a little better, but still laggy. It seems to be if I'm playing a 'live' channel and then press the home button... navigating the UI is then laggy. If there's no channel playing - it's fine... no lag.

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Sky Stream Ultimate TV / Sky Cinema
This message was authored by: Fothergill1

Re: UI version 3.191.1

Posted by a Superuser, not a Sky employee. Find out more

@MarkGoldsmith wrote:

@mancsmark @Truemartian - out of curiosity, have you restarted the puck since you noticed it got updated? I have noticed previously that sometimes after a new update it can get a bit slow and laggy until its been restarted, as though the upgrade process hasn't fully completed and the restart seems to kick it into gear.


A good point @MarkGoldsmith .  

 

For anyone that's interested, I always reboot my puck after noticing an update to either the build or UI version.  Every couple of weeks I also do a maintenance reboot to remove any glitches that may be building up.

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This message was authored by: MarkGoldsmith

Re: UI version 3.191.1

Posted by a Superuser, not a Sky employee. Find out more

@mancsmark wrote:

@MarkGoldsmith no I hadn't actually. Just done that now, and it does seem a little better, but still laggy. It seems to be if I'm playing a 'live' channel and then press the home button... navigating the UI is then laggy. If there's no channel playing - it's fine... no lag.


Ah yes i know exactly what you mean. I've seen it doing that on and off for quite a while, like perhaps that lag isn't as bad in some updates but other updates make it worse again.

Sky Stream, Sky Glass Air and Sky Broadband customer

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