Discussion topic: UI version 3.191.1
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on 10 Sep 2026 07:26 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
UI version 3.191.1
This new update landed today in my stream box and omg 😦 it's terrible. Very slow and unbelievably laggy.
Sky fix this mess
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
Message posted on 10 Sep 2026 08:50 AM - last edited: 10 Sep 2026 08:51 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: UI version 3.191.1
Is it definitely the UI version not the build version causing the lagginess?
I only say this because I was updated to 3.291.1 on the 1st September and it has been pretty much perfect for the past week.
However yesterday morning I noticed my build version has now been updated to QS040.051.00P - and I am now noticing it's very laggy going up and down the rails on the homescreen. My UI version has not changed, only the build version.
Sky Stream Ultimate TV / Sky Cinema
Message posted on 10 Sep 2026 09:38 AM - last edited: 10 Sep 2026 09:38 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: UI version 3.191.1
@mancsmark wrote:Is it definitely the UI version not the build version causing the lagginess?
I only say this because I was updated to 3.291.1 on the 1st September and it has been pretty much perfect for the past week.
However yesterday morning I noticed my build version has now been updated to QS040.051.00P - and I am now noticing it's very laggy going up and down the rails on the homescreen. My UI version has not changed, only the build version.
@mancsmark @Truemartian - out of curiosity, have you restarted the puck since you noticed it got updated? I have noticed previously that sometimes after a new update it can get a bit slow and laggy until its been restarted, as though the upgrade process hasn't fully completed and the restart seems to kick it into gear.
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue
Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
Message posted on 10 Sep 2026 10:33 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: UI version 3.191.1
@MarkGoldsmith no I hadn't actually. Just done that now, and it does seem a little better, but still laggy. It seems to be if I'm playing a 'live' channel and then press the home button... navigating the UI is then laggy. If there's no channel playing - it's fine... no lag.
Sky Stream Ultimate TV / Sky Cinema
Message posted on 10 Sep 2026 10:50 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: UI version 3.191.1
@MarkGoldsmith wrote:@mancsmark @Truemartian - out of curiosity, have you restarted the puck since you noticed it got updated? I have noticed previously that sometimes after a new update it can get a bit slow and laggy until its been restarted, as though the upgrade process hasn't fully completed and the restart seems to kick it into gear.
A good point @MarkGoldsmith .
For anyone that's interested, I always reboot my puck after noticing an update to either the build or UI version. Every couple of weeks I also do a maintenance reboot to remove any glitches that may be building up.
If my post (or any other) has solved your issue please mark as an "Answer" as it helps others identify the solution
Message posted on 10 Sep 2026 11:49 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: UI version 3.191.1
@mancsmark wrote:@MarkGoldsmith no I hadn't actually. Just done that now, and it does seem a little better, but still laggy. It seems to be if I'm playing a 'live' channel and then press the home button... navigating the UI is then laggy. If there's no channel playing - it's fine... no lag.
Ah yes i know exactly what you mean. I've seen it doing that on and off for quite a while, like perhaps that lag isn't as bad in some updates but other updates make it worse again.
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue
Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page