UHD sports but nothing else in in UHD

[Skull+Treaty]

 

@Jonnyb  

Neither will actually play though, I'm getting the black screen & message "please wait for your program to load" then the blue screen & message "there is a technical issue, please try later"

[Jonnyb]

Thank you! And, if you don't mind, could you tell me which package(s) you pay for?

[Skull+Treaty]

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@Jonnyb wrote:

Thank you! And, if you don't mind, could you tell me which package(s) you pay for?

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@Jonnyb 

Sky Ultimate TV

UHD & Dolby Atmos (via a free 3 month offer)

Ad Skip (via 4 month free trial)

[Jonnyb]

Thanks for that. Now, I wonder if upgrading to Ultimate will give me the UHD option. No point if I can't actually play it like you, though!

[Skull+Treaty]

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@Jonnyb wrote:

Thanks for that. Now, I wonder if upgrading to Ultimate will give me the UHD option. No point if I can't actually play it like you, though!

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@Jonnyb 

It wouldn't play when I tried earlier today, it has been fine when I watch day of the jackal over the past few weeks. Not sure what the issue is today though. 

[Lukey101]

@Jonnyb did you manage to solve this?

We recently moved to Stream from Q and got Essentials. I just took out a 2 month free trial of UHD and having a similar problem to you. Sports channels work fine, even though I get a message saying they can't play on this device, but no on demand shows are displaying as UHD. 

[Jonnyb]

I didn't get a resolution, other than being told by Sky that the UHD upgrade only applies to non-sport TV shows if you take the Ultimate package.

I continue to believe they've totally forgotten to update their website to ensure you can't choose the UHD upgrade if you've only gone for the £15 Essential package.

The UHD upgrade small print still reads "Applies to Sky Entertainment, Sky Cinema and Sky Sports only", when Sky Entertainment isn't a package that exists any more. 

As someone who used to design user journeys on websites, it's pretty staggering that no one at Sky seems to have noticed!

[Jon+Reeve]

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@Jonnyb wrote:

I didn't get a resolution, other than being told by Sky that the UHD upgrade only applies to non-sport TV shows if you take the Ultimate package.

I continue to believe they've totally forgotten to update their website to ensure you can't choose the UHD upgrade if you've only gone for the £15 Essential package.

The UHD upgrade small print still reads "Applies to Sky Entertainment, Sky Cinema and Sky Sports only", when Sky Entertainment isn't a package that exists any more. 

As someone who used to design user journeys on websites, it's pretty staggering that no one at Sky seems to have noticed!

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Trust me, it really isn't!