Sky puck goes on and off (flickers) and the sound goes off

[Foxybonbon]

Hi My puck keeps switching itself on and off, like flickering. The colours are also terrible, I have changed the settings but it is still not great and some dark movies are unwatchable.

[Tom-W19]

Hi @Foxybonbon 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147