UHD buffering

[george7777]

I have UHD package, WiFi speed of 250mbps download, tried hard wiring the sky puck and over WiFi but the UHD channels still buffer any reason why? 

[Nigelb1972]

Run a speed test via the Netflix app on the puck as that will tell you what speeds you are recieving at the Puck 

[george7777]

Just tested and connection speed is getting 152mbps

[Nigelb1972]

That's odd that you're getting buffering...

[george7777]

Yea it's only the UHD, HD channels are fine, no issues whatsoever. Seems like this is common thing with the UHD though 

[Nigelb1972]

Most of the buffering issues are down to low bandwidth but your bandwidth seems more than enough as the minimum requirement is 35mbps. The only thing I can think of is that you're getting interference from somewhere or something that's causing your bandwidth to drop periodically.

[Exiled-in-HH]

Who is your ISP?

Run a YouTube high bit rate UHD demo in nerd stats mode ... and watch the connection speed and whether there are dropped frames🤔

[george7777]

Fibrenest, no other choice but to go with them but have had no problems watching BBC IPlayer in UHD before 

[Exiled-in-HH]

Run the YouTube test on your Puck and Smart TV😉

[lettice]

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@Nigelb1972 wrote:

Most of the buffering issues are down to low bandwidth but your bandwidth seems more than enough as the minimum requirement is 35mbps. The only thing I can think of is that you're getting interference from somewhere or something that's causing your bandwidth to drop periodically.

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Yes true.
The puck being an all in device does require a good local network bandwitch.

As also mentioned, it may be suffering from interference,, the puck much like a Sky Q box can for some customers suffer from this at times. More often seen as an intermittent blip.
Not always a cure, but the following may help to resolve;

Make sure you have a good 6-8 inches free on all sides of the puck.
Do not stack the puck on top of any other device.

Best not to sit it on a glass shelf. Wood is generally the best.

Make sure the puck is in the open, not tucked away in a cabinet or sat directly behind the TV.
Make sure you have no other devices that can cause interference closeby, like cordless phones, radiators, baby monitors, microwaves and the like.

Assume you are using the Sky supplied hdmi cable or a high speed equivalent one.