Tv shutting down

[Dana11]

Hi, I've just had sky tv installed today. Fitted in bedroom working fine, but living room starts up & comes on for a few minutes then shuts down,  have checked all cables, turned off at mains, restarts again then after a few minutes it's off

[Daniel0210]

@Dana11 

Which platform ~ 

Sky Q

Glass

Stream ?

[oj01]

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@Dana11 wrote:

Hi, I've just had sky tv installed today. Fitted in bedroom working fine, but living room starts up & comes on for a few minutes then shuts down,  have checked all cables, turned off at mains, restarts again then after a few minutes it's off

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Sky Q or Sky Stream?

[Dana11]

Sky stream

[Stephen+Mourton]

@Dana11  Hi Dana, where your router is positioned is very important with Stream, if it is not connected to your puck wire an Ethernet cable check if it has a direct line of sight to your downstairs puck which I presumed you chose as your main puck.  Also check your router and puck do not have objects near them.  I hope that helps.