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This discussion topic has been answered Discussion topic: Sky stream puck not working

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This message was authored by: BAVG

Message posted on ‎11 Jun 2025 05:31 PM

Sky stream puck not working

The puck keeps turning off. I have tried all solutions like turning on and off, using a different plug and nothing works 

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Avatar for mikealanr
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This message was authored by: mikealanr Answer

Message posted on ‎11 Jun 2025 09:10 PM

Re: Sky stream puck not working

Posted by a Superuser, not a Sky employee. Find out more

Hi @BAVG 

 

Do you mean the picture is going to a black screen? Or powering off?

 

Have you run a speed test in netflix to determine your puck is receiving the minimum speed of 25Mbps for HD and 30Mbps for UHD?

 

Please provide details of what you have tried.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr Answer

Message posted on ‎11 Jun 2025 09:10 PM

Re: Sky stream puck not working

Posted by a Superuser, not a Sky employee. Find out more

Hi @BAVG 

 

Do you mean the picture is going to a black screen? Or powering off?

 

Have you run a speed test in netflix to determine your puck is receiving the minimum speed of 25Mbps for HD and 30Mbps for UHD?

 

Please provide details of what you have tried.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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Message posted on ‎13 Jun 2025 04:41 PM

Re: Sky stream puck not working

@BAVG    Good advice from @mikealanr, you can also go to Settings on Sky Stream and then Network and it will tell you there if you have a good speed.  Also make sure if you are not connected via an Ethernet cable that your router and puck have a direct line of site and neither have objects near them.   It worked for me.

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