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Discussion topic: Tv saying no internet

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This message was authored by Shellove This message was authored by: Shellove

Tv saying no internet

Internet is connected and other devices and working but tv is saying no internet connection. Have reset network etc and tv/broadband/puck with no luck 

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This message was authored by Highlinder This message was authored by: Highlinder

Re: Tv saying no internet

Posted by a Superuser, not a Sky employee. Find out more

@Shellove  What colour are the lights on your broadband router just now?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
This message was authored by GD1 This message was authored by: GD1

Re: Tv saying no internet

Posted by a Superuser, not a Sky employee. Find out more

@Shellove  As your broadband is working your post has been moved to the Sky stream forum as you've poted you have a puck.

 

Have you tried ethernet from the puck to the router?  Have you unplugged the puck for a few minutes and plugged back in?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


Shellove
Topic Author
This message was authored by Shellove This message was authored by: Shellove

Re: Tv saying no internet

All lights are green

Shellove
Topic Author
This message was authored by Shellove This message was authored by: Shellove

Re: Tv saying no internet

Yeah I have unplugged the puck and it's still saying no internet connection. Will need to get an Ethernet cable to try this 

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