Discussion topic: Tv saying no internet

This message was authored by: Shellove · ‎27 Apr 2024

Internet is connected and other devices and working but tv is saying no internet connection. Have reset network etc and tv/broadband/puck with no luck

This message was authored by: Highlinder · ‎27 Apr 2024

@Shellove What colour are the lights on your broadband router just now?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.

This message was authored by: GD1 · ‎27 Apr 2024

@Shellove As your broadband is working your post has been moved to the Sky stream forum as you've poted you have a puck.

Have you tried ethernet from the puck to the router? Have you unplugged the puck for a few minutes and plugged back in?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: Shellove · ‎27 Apr 2024

All lights are green

This message was authored by: Shellove · ‎27 Apr 2024

Yeah I have unplugged the puck and it's still saying no internet connection. Will need to get an Ethernet cable to try this

Discussion topic: Tv saying no internet

Tv saying no internet

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