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Discussion topic: Tv guide is missing

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This message was authored by: JDunc22

Tv guide is missing

The tv guide is missing its not showing on home screen anywhere? 

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This message was authored by: GD1

Re: Tv guide is missing

Posted by a Superuser, not a Sky employee. Find out more

@JDunc22  Try a restart of your stream puck.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: JDunc22

Re: Tv guide is missing

Thanks ive already done that and a full power drain. Still missing from the home page

This message was authored by: Shelley661

Re: Tv guide is missing

My sky stream is the same the tv guide is missing,  you can still get it by talking to it and say TV Guide, but would be better if it was in the screen 

This message was authored by: Sven30

Re: Tv guide is missing

Same with me, restart of puck doesn't resolve.

This message was authored by: ianhrp2018

Re: Tv guide is missing

I was just about to post getting the same thing. It's completely missing when you press home. Only shows when you use the remote and ask for the tv guide. 

This message was authored by: m1stergeorge

Re: Tv guide is missing

Same for me... looks like someone's pushed out a silly update. 

This message was authored by: GD1

Re: Tv guide is missing

Posted by a Superuser, not a Sky employee. Find out more

In that case it's just a matter of waiting for it to return.

 

You can howeve use the numbered button s to go to a specific channel.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: Dinger

Re: TV Guide Missing

I have the same issue. TV guide gone missing off home page.

I have my Puck connected by both ethernet and wifi.

 

I found that if you select "TV shows" from the home page then scroll down the TV guide is there.

 

copilit says it is a **bleep** Sky update that they have changed the UI to focus on streaming apps and so relegated live TV to the sub menu.

 

This is so unintuitive. We are forced to pay TV licence and now Sky is restricting our access to the live TV.

 

People will consider dropping sky.....

This message was authored by: maninthebox

Re: Tv guide is missing

Same. Just came to look at the TV Guide and it's gone. What the hell

This message was authored by: StuMurph

Re: TV Guide Missing

Thanks! I thought I was losing my mind, but turns out it's just Sky being their usual "innovative" selves

This message was authored by: Andy9999

Re: Tv guide is missing

Same here .... going to tv shows then scroll down, it  shows up but not really intuitive

presume an update that's gone wrong or not tested 

This message was authored by: GD1

Re: TV Guide Missing

Posted by a Superuser, not a Sky employee. Find out more

@Dinger wrote:

I have the same issue. TV guide gone missing off home page.

I have my Puck connected by both ethernet and wifi.

 

I found that if you select "TV shows" from the home page then scroll down the TV guide is there.

 

copilit says it is a **bleep** Sky update that they have changed the UI to focus on streaming apps and so relegated live TV to the sub menu.

 

This is so unintuitive. We are forced to pay TV licence and now Sky is restricting our access to the live TV.

 

People will consider dropping sky.....


The AI iis incorrect as this is just a fault and the TV Guide will return to it's usual place at some point as has happened in the past

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: Helen1609

Re: Tv guide is missing

Ours too. My husband stomped into my sitting room whilst I was watching Classic Corrie & started pushing buttons on my remote to see if it was there. After I screamed blue murder at him for interrupting my program, he decided to explain what was wrong. He's a complete Luddite when it comes to tech despite being a very intelligent man. Having re-booted the entire shooting match, it still wasn't there. As another member has said, it's burried. I told him about using the talk function but he's going to mess that up shouting at it. I hope Sky put it back where it was as this is so user unfriendly. I've never been happy with Sky Stream. It's not as good as Sky Q in terms of user friendly. So tempted to go to Virgin Media when our contract is up.

This message was authored by: Hawk63

New Sky Stream TV Guide: Way too difficult to navigate - why change it and make it worse?

New Stream layout is too fussy, and finding the tv guide is so complex and time consuming. I don't understand how Sky thinks this advantages its customers.

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