If you did a factory reset on a puck that was already setup and you are having problems reactivating it, you are going to have to phone Sky.
As you have found out, factory resets can go wrong for a variety of reasons, This is the reason that Sky advise customers to only do factory resets when asked to by Sky employees.
You can call on 150 from a Sky Talk Line or Sky Mobile.
If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number. If you are in the ROI on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.
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