Trying to connect my new sky stream puck freezing on software error update message

[MarkE]

Goes to Updating software... will not move past 0%

[Fothergill1]

@MarkE Just switch it off at the plug socket and wait for a minute before switching it on again. You can then restart the process.

The following link may also be of interest (in particular the first help segment):

Help setting up Glass or Stream

[Bill051]

I'm no expert - I've had my Stream for 48 hours. A day and a half of switching on and off and retrying and then about 15 minutes on the phone this morning while somebody talked me through a reset. I'd say ring Sky although I'm not sure what their hours are.

[MarkE]

Thanks Bill... Situation has now been resolved after repeated switching modum and puck on and off connectivity acheived