Trying to Factory reset my sky stream has bricked my remote.

[Eoghan96]

I wanted to factory reset my Sky Stream so I could set up my soundbar properly (other options did not work). The first step was to unpair my remote, so I pressed 1 and 3 and the remote unpaired. The next step was to click 'continue' but I couldn't hit continue, as I had unpaired the remote. With no other options, I turned the puck off and on again. Now, the remote will not work. The batteries are fine, pressing 1 and 3, or 9 and 7 does nothing. Not sure what else I can do. 

[lettice · Accepted solution]

Try doing the following and holding for at least 3 seconds.

1. Press and hold 7 and 9 together for 3 seconds.
2. Press and hold 1 and 3 together for 3 seconds.
3. Wait until you see the 'Your remote is now connected' message and select Continue.

[Luke120]

This has happened to me and can't reconnect remote this way

[Mark39]

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@Luke120 wrote:

This has happened to me and can't reconnect remote this way

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In the same circumstances? That is, you've carried out a factory reset of your Puck?

[lettice]

@Luke120 

If you have tried the re pair of your remote as shown above and that still does not resolve the issue.

Have a look at this Sky Help article and try all that it mentions, and if still not helping, within that article you can order online a replacement remote.

Click on 'I still need help' button there

https://www.sky.com/help/home/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-remo...