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Discussion topic: Trying to Factory reset my sky stream has bricked my remote.

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This message was authored by Eoghan96 This message was authored by: Eoghan96

Trying to Factory reset my sky stream has bricked my remote.

I wanted to factory reset my Sky Stream so I could set up my soundbar properly (other options did not work). The first step was to unpair my remote, so I pressed 1 and 3 and the remote unpaired. The next step was to click 'continue' but I couldn't hit continue, as I had unpaired the remote. With no other options, I turned the puck off and on again. Now, the remote will not work. The batteries are fine, pressing 1 and 3, or 9 and 7 does nothing. Not sure what else I can do. 


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This message was authored by lettice This message was authored by: lettice Answer

Re: Trying to Factory reset my sky stream has bricked my remote.

Posted by a Superuser, not a Sky employee. Find out more

Try doing the following and holding for at least 3 seconds.

 

  1. Press and hold 7 and 9 together for 3 seconds.
  2. Press and hold 1 and 3 together for 3 seconds.
  3. Wait until you see the 'Your remote is now connected' message and select Continue.
Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read

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This message was authored by lettice This message was authored by: lettice Answer

Re: Trying to Factory reset my sky stream has bricked my remote.

Posted by a Superuser, not a Sky employee. Find out more

Try doing the following and holding for at least 3 seconds.

 

  1. Press and hold 7 and 9 together for 3 seconds.
  2. Press and hold 1 and 3 together for 3 seconds.
  3. Wait until you see the 'Your remote is now connected' message and select Continue.
Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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