Try to watch on demand on Sky Stream and it says I need to upgrade but already have the full package

[LottieW]

Tried everything, resetting the puck and Sky glass TV. Nothing works, can anyone help?

[Greenfingers001]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Greenfingers001]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[stendebs]

It's doing same with my glass tv! It's been doing it for a while and it's really annoying me! I'm paying for the full service but not receiving the full service! How is that right? 

[Chrisee]

@stendebs its not right and needs fixing so I am escalating your post so a Sky team should invite you onto an online chat through the forum where a chat icon should appear. 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to stendebs.

[Nnitroben]

I am also having this issue! I've done numerous restarts of the stream box and keeps saying I need to upgrade my subscription to watch (Then You Run). A little frustrated with it now!

[SKY1992bf]

@Nnitroben To get you some help, I’ve escalated your post to sky community chat who hopefully will be in contact and send you a private community message/email so I would recommend that if not already on, you turn email/private message notifications on to avoid missing any alerts

So look out for a chat bubble across the bottom of the screen when logged onto the forum

This link explains how this works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Be reassured the email & message is from Sky and your details are safe and secure.

Once you receive an invite you’ll have 48 hours to initiate a chat before it automatically times out, also ensure you login to the forum periodically for 48 hours after receiving the invite and check the chat bubble for any responses from sky and make sure you respond to each message from sky within 48 hours of each message, or the chat will time out again

NB 1 If your post has been escalated for a non return fee issue please note proof of postage is required without it refunds are at sky’s discretion

NB 2 If you are using Safari please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Chrome

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[RC2023]

I'm having the same issue, all the streaming apps Disney+, paramount plus and bbc iPlayer work