Try to switch sky q to sky stream

[cwade]

Have to call and all they want to do is sell sky glass and broadband. I know what I want. Just let me buy it.

[cwade]

And why is it no longer a UK call centre?

[TimmyBGood]

@cwade 

Perhaps because since 2018 Sky Group has been a division of an American corporation?

[Daniel0210]

@cwade 

Calls are routed automatically to the next available agent wherever they may be based. 

Assuming that you've done your research into how Stream differs the Sky Q set up, insist that you do not want Glass and you're only interested in Stream. 

[AndrewF_UK]

Do you mean you want Sky Stream but they're trying to upsell you to Glass? Persevere, you don't need to go to Glass if you don't want it. 

[cwade]

Just a pain you can't make the change online. Seems a bit backwards to me.

[TimmyBGood]

@cwade 

Sky doesn't permit some changes (such as in-contract Sky Q to rolling monthly Sky Stream)