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Discussion topic: Try to switch sky q to sky stream

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This message was authored by: cwade

Try to switch sky q to sky stream

Have to call and all they want to do is sell sky glass and broadband. I know what I want. Just let me buy it.
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This message was authored by: cwade

Re: Try to switch sky q to sky stream

And why is it no longer a UK call centre?
This message was authored by: TimmyBGood

Re: Try to switch sky q to sky stream

Posted by a Superuser, not a Sky employee. Find out more

@cwade 

 

Perhaps because since 2018 Sky Group has been a division of an American corporation?

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by: Daniel0210

Re: Try to switch sky q to sky stream

Posted by a Superuser, not a Sky employee. Find out more

@cwade 

Calls are routed automatically to the next available agent wherever they may be based. 

Assuming that you've done your research into how Stream differs the Sky Q set up, insist that you do not want Glass and you're only interested in Stream. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by: AndrewF_UK

Re: Try to switch sky q to sky stream

Posted by a Superuser, not a Sky employee. Find out more

Do you mean you want Sky Stream but they're trying to upsell you to Glass? Persevere, you don't need to go to Glass if you don't want it. 

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Consider liking this post if it was helpful, or mark as an answer if it solved it for you.
Sky Stream customer. Past user of Sky Digital, Sky+, Sky+ HD and Sky Q. 3x pucks. Main TV is an LG OLED with Sonos Beam.
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This message was authored by: cwade

Re: Try to switch sky q to sky stream

Just a pain you can't make the change online. Seems a bit backwards to me.

This message was authored by: TimmyBGood

Re: Try to switch sky q to sky stream

Posted by a Superuser, not a Sky employee. Find out more

@cwade 

 

Sky doesn't permit some changes (such as in-contract Sky Q to rolling monthly Sky Stream)

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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