Transfer to Stream from Q mid contract

[bam+I]

Having learned I can transfer to Stream from Q mid contract by going thru the motions online, I find I am being dictated to pay for products not available on Q (certainly not currently paying for anyway) and one product, which is Whole Home, that isn't being offered to me on their list. Whole Home is essential for us a a family as we currently have four Mini boxes plus the Q box. Does anybody know if this offer that appears to be a fixed offer is actually negotiable?

[GD1 · Accepted solution]

@bam+I  You may be best speaking to Sky to see if they can give you a better offer than online.  Whole Home costs does cover up to 3 Glass TV's & 6 stream pucks on the one account in addition to your main subs.

[peter-marlow+1966]

Whole home subscription  replaces you sky multi room and you get 1 puck for free and you will  have to pay  ££39.99 for each extra puck you need, also you will  have to send your sky q equipment  back as you only loan it, and you will have to bills to pay in the month, your last sky q bill and your  new sky stream  subscription as you will have to take out a different  subscription 

[peter-marlow+1966]

Also you will lose all your  recording  from your sky q. As you  can  not  have two different  subscriptions at the same address, and stream glass  doesn't  record it has a play list check out the videos on YouTube on how sky glass and pucks work

[peter-marlow+1966]

You need a good  far Internet speed  as well  as it says it streams all off the Internet 

[bam+I]

I figured it might be best to discuss with Sky direct, which I will do, I just found it odd that whole home was not offered in their list when they would have known I have multi room with Q. I'm guessing I will pay £12.00 when negotiated on the phone for whole home, and I do know that I will need 5 pucks, but I do not want uhd, Dolby atmos or ad free Netflix which all came up on their list as products I had to have and pay for.

[bam+I]

Thx for the info, all understandable.

[peter-marlow+1966]

Netflix is included  as standard on stream for free 

[bam+I]

Fully understood, I'm in a remote area on an anilog exchange, so I'm with EE on a data only sim within their router which I receive c100mbps with.

[peter-marlow+1966]

No problem i  have had sky glass tv and a puck  since November 2022 when it first came out and that is how i  know about  the bill. I  got court out on that one, as the sky glass,stream is as I have already  said a different  subscription to the sky q subscription 

[peter-marlow+1966]

That  will  will not be fast enough  as each puck needs a minimum of 25mps to watch  hd channels, at that speed  the pucks will  most likely  keep freezing  and not work  properly is that the only internet  you can get, i  would say you need at least  500mps  for that setup 

[bam+I]

Thx for the info however only 3 pucks will ever be used at the same time as 2 family members have minis in a lounge each and their bedrooms each. So, using your helpful calculations I will need around 75mps at any one time.

What I struggle with most is why Sky financially overtly penalise a customer of 23yrs over a new customer. Looking at the numbers I have been quoted £52.00 for Ultimate with Sports+, yet when sourcing a cost as a new client I am quoted £42.00 for the same two products. So much value put on loyalty eh!