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Discussion topic: Returning a faulty puck

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This message was authored by: Des47

Message posted on ‎22 Sep 2025 09:49 PM

Returning a faulty puck

I have been asked to return a faulty puck. DPD are arranging it and will bring a new puck. Do I have to return any cables and handset?

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This message was authored by: mikealanr

Message posted on ‎22 Sep 2025 10:29 PM

Re: Returning a faulty puck

Posted by a Superuser, not a Sky employee. Find out more

Hi @Des47 

 

Yes. You will receive a complete new puck with new remote and cables. Old cables and remote need returning. See: https://www.sky.com/help/articles/return-sky-glass-sky-stream-puck

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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