Told new customers cant get Q

[MJH71]

I moved house on 20/12/24 (It was a house swap) and Sky cancelled my Q and Broadband accounts when the new tenants informed them they were moving in. I was told I would have to start again and open a new account. I was told that "we don't send Q boxes out anymore", it had to be Sky Stream. It's awful, I'm really unhappy with this service. Yes you can pause, fast forward etc but it only streams as opposed to actually recording the programmes. I really do not like the Playlist as it shows all programmes even if they haven't been aired yet. The pause function stops working after pause has been used for about 15 minutes. You also have to pay to get rid of the adverts. In my opinion it's absolutely rubbish.

[Mark39]

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@MJH71 wrote:

I was told that "we don't send Q boxes out anymore", it had to be Sky Stream. It's awful, 

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I've not heard of that before. It's certainly true that they don't send out Sky Q boxes (apart from the Mini boxes). They never have - It's an engineer install. I think I'd speak to Sky again.

[TimmyBGood]

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@MJH71 wrote:

I was told that "we don't send Q boxes out anymore", it had to be Sky Stream.

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Sky Q is still a product and listed under 'TV' on the Sky website (although what's displayed there may vary if an existing subscriber is logged in)

[MJH71]

Hi, maybe send out was the wrong wording but I was told they're moving to Sky Stream so a Q box was not an option anymore.

[MJH71]

I think i may have been misinformed by Sky. I shall call them to discuss. Thank you for your help.

[Daniel0210]

@MJH71 

You were misinformed. Sky Q is still available although agents will try to push Stream or Glass. My son ordered Sky Q on 23 November and installed on 23 December. 

[MJH71]

Thank you so much for that. I will definitely be speaking to them today.

[oj01]

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@MJH71 wrote:

Thank you so much for that. I will definitely be speaking to them today.

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Sounds like a mix up right from the start. Your Sky Q account shouldn't have been cancelled in the first place unless you gave the required 31 days notice to do so.

[MJH71]

Yes exactly. They even told me my account shouldn't have been cancelled but said once the cancellation process had started, they couldn't stop it. It was definitely a right mix up 😡