0

Discussion topic: Told new customers cant get Q

Reply
This message was authored by MJH71 This message was authored by: MJH71

Told new customers cant get Q

I moved house on 20/12/24 (It was a house swap) and Sky cancelled my Q and Broadband accounts when the new tenants informed them they were moving in. I was told I would have to start again and open a new account. I was told that "we don't send Q boxes out anymore", it had to be Sky Stream. It's awful, I'm really unhappy with this service. Yes you can pause, fast forward etc but it only streams as opposed to actually recording the programmes. I really do not like the Playlist as it shows all programmes even if they haven't been aired yet. The pause function stops working after pause has been used for about 15 minutes. You also have to pay to get rid of the adverts. In my opinion it's absolutely rubbish.

Reply

All Replies

This message was authored by Mark39 This message was authored by: Mark39

Re: Told new customers cant get Q

Posted by a Superuser, not a Sky employee. Find out more

@MJH71 wrote:

I was told that "we don't send Q boxes out anymore", it had to be Sky Stream. It's awful, 


I've not heard of that before. It's certainly true that they don't send out Sky Q boxes (apart from the Mini boxes). They never have - It's an engineer install. I think I'd speak to Sky again.

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Told new customers cant get Q

Posted by a Superuser, not a Sky employee. Find out more

@MJH71 wrote:

 

I was told that "we don't send Q boxes out anymore", it had to be Sky Stream.

 


Sky Q is still a product and listed under 'TV' on the Sky website (although what's displayed there may vary if an existing subscriber is logged in)

 

Screenshot 2025-02-03 202559.png

 

 

Screenshot 2025-02-03 202902.png

 

 

 

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
MJH71
Topic Author
This message was authored by MJH71 This message was authored by: MJH71

Re: Told new customers cant get Q

Hi, maybe send out was the wrong wording but I was told they're moving to Sky Stream so a Q box was not an option anymore.

MJH71
Topic Author
This message was authored by MJH71 This message was authored by: MJH71

Re: Told new customers cant get Q

I think i may have been misinformed by Sky. I shall call them to discuss. Thank you for your help.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Told new customers cant get Q

Posted by a Superuser, not a Sky employee. Find out more

@MJH71 

You were misinformed. Sky Q is still available although agents will try to push Stream or Glass. My son ordered Sky Q on 23 November and installed on 23 December. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
MJH71
Topic Author
This message was authored by MJH71 This message was authored by: MJH71

Re: Told new customers cant get Q

Thank you so much for that. I will definitely be speaking to them today.

This message was authored by oj01 This message was authored by: oj01

Re: Told new customers cant get Q

Posted by a Superuser, not a Sky employee. Find out more

@MJH71 wrote:

Thank you so much for that. I will definitely be speaking to them today.


Sounds like a mix up right from the start. Your Sky Q account shouldn't have been cancelled in the first place unless you gave the required 31 days notice to do so.


Sky Community Forum SuperUser
Former Sky+HD Beta Tester
Sky Signature, Sky Sports, Sky HD, Sky Mobile
Member Of The Community Since 2011
Staying on Sky+HD until Sky force me off
MJH71
Topic Author
This message was authored by MJH71 This message was authored by: MJH71

Re: Told new customers cant get Q

Yes exactly. They even told me my account shouldn't have been cancelled but said once the cancellation process had started, they couldn't stop it. It was definitely a right mix up 😡

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

New Discussion