As a software/hardware engineer I do find some of the faults quite amusing, even though they are basically just so annoying.
I think the device needs a lot more processor power and memory. The processor power is need to get rid of some of the large pauses, although more RAM and possibly a better operating system would solve this. Maybe it is suffering with memory leaks etc., as it tends to get much slower when navigating menus after a few days.
More RAM would enable the pause function to actually work properly. Most people pause the TV to finish making dinner etc., and by the time you get back to the box it has switched itself off. It would probably be better if it just went back to playback.
When I use fast forward and rewind I sometimes lose picture, then I have to go back to the menu and restart the program. But then I generally lose sound. A power cycle is the only thing that fixes thing.
I had one interesting evening where the playback side of the box would only play one channel. I could go back to the menu, look through the TV guide, play something from an app, but every time I went back to trying to play live TV it was still stuck on the same channel. I tried restarting the box using the menu but again no change. I think the chip/FPGA that streams/plays the live TV was locked, and even restarting the other half of the box didnt fix it. Again a power cycle was required.
The box would benefit from a better processor, lots mores RAM, and quite a few software tweaks.
Possibly they could add a function which did a full reset (every device in the puck) once a day during the night (or at a fixed time). A lot of routers have this function.
