06 Jul 2024 09:16 AM
Went to view my movies from my playlist and the whole movie playlist has disappeared. I have tried rebooting the puck several times and they have not returned. It has been like this for a day's now. My wife's playlist with her movies on it is OK
06 Jul 2024 02:56 PM
Posted by a Superuser, not a Sky employee. Find out more@Ter1 That's unusual as a reboot usually resolves it. My TV Guide rail disappeared about a week ago and a reboot was all it took to get it back.
In theory this is the same as a reboot but try a restart of your puck through settings > System Management > Resets & Updates > Restart device. It takes 3 minutes to restart and your screen will go black for a while. I can't see why this would work if a reboot didn't but it's worth a try.