0

Discussion topic: The remote is not working

Reply
Avatar for Ram+jam
Level 0 icon
What's this?
This message was authored by: Ram+jam

Message posted on ‎26 Dec 2025 05:07 PM

The remote is not working

The Sky box is on, but you cannot change the channels. The remote is not working

Report post
Post 1 of 6
121 Views
0 Likes
Reply
Reply

All Replies

Avatar for Annie+UK
Level 16 icon
What's this?
Superuser
This message was authored by: Annie+UK

Message posted on ‎26 Dec 2025 05:14 PM

Re: Your majesty

Posted by a Superuser, not a Sky employee. Find out more

You need to explain more, define "not working"

I am Neurodivergent – My Sky FAQs : Go ❄ Stream ❄ Glass ❄ Plus
Posted on a MINISFORUM UM690L with Debian (Linux) using Firefox-esr
Report post
Post 2 of 6
117 Views
0 Likes
Reply
Avatar for Mark39
Level 16 icon
What's this?
Superuser
This message was authored by: Mark39

Message posted on ‎26 Dec 2025 05:16 PM

Re: Your majesty

Posted by a Superuser, not a Sky employee. Find out more

@Ram+jam you've posted in the Sky Stream too. Do you have Sky Stream? Or Sky+?

Report post
Post 3 of 6
112 Views
0 Likes
Reply
Avatar for Laing1
Level 16 icon
What's this?
Superuser
This message was authored by: Laing1

Message posted on ‎26 Dec 2025 05:17 PM

Re: Balbeer

Posted by a Superuser, not a Sky employee. Find out more
@Ram+jam wrote:

The remote is not working

@Ram+jam Try resetting your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
Report post
Post 4 of 6
143 Views
0 Likes
Reply
Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎26 Dec 2025 05:29 PM

Re: Balbeer

Posted by a Superuser, not a Sky employee. Find out more

@Ram+jam 

What remote have you go as you have posted this not only in the Sky Q forum but also in the Sky+ and Sky Stream forums.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 5 of 6
124 Views
Reply
Avatar for Stephen+Mourton
Level 8 icon
What's this?
This message was authored by: Stephen+Mourton

Message posted on ‎26 Dec 2025 06:15 PM

Re: The remote is not working

@Ram+jam   Hi welcome to the forum.  The first thing to ask is have you paired the remote to your tv as per the instructions?

If not hold down on your remote 7&9  together and hold for 3 seconds, that will reset the remote, then press 1&3 together for 3 seconds and follow the on screen instructions.  I hope that helps. 

Report post
Post 6 of 6
99 Views
0 Likes
Reply
Reply