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Discussion topic: The remote is not working

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Avatar for Ram+jam
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This message was authored by: Ram+jam

Message posted on ‎26 Dec 2025 05:07 PM

The remote is not working

The Sky box is on, but you cannot change the channels. The remote is not working

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Avatar for Annie+UK
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This message was authored by: Annie+UK

Message posted on ‎26 Dec 2025 05:14 PM

Re: Your majesty

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You need to explain more, define "not working"

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Message posted on ‎26 Dec 2025 05:16 PM

Re: Your majesty

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@Ram+jam you've posted in the Sky Stream too. Do you have Sky Stream? Or Sky+?

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This message was authored by: Laing1

Message posted on ‎26 Dec 2025 05:17 PM

Re: Balbeer

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@Ram+jam wrote:

The remote is not working

@Ram+jam Try resetting your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.


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Message posted on ‎26 Dec 2025 05:29 PM

Re: Balbeer

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@Ram+jam 

What remote have you go as you have posted this not only in the Sky Q forum but also in the Sky+ and Sky Stream forums.

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Avatar for Stephen+Mourton
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This message was authored by: Stephen+Mourton

Message posted on ‎26 Dec 2025 06:15 PM

Re: The remote is not working

@Ram+jam   Hi welcome to the forum.  The first thing to ask is have you paired the remote to your tv as per the instructions?

If not hold down on your remote 7&9  together and hold for 3 seconds, that will reset the remote, then press 1&3 together for 3 seconds and follow the on screen instructions.  I hope that helps. 

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