The Rookie S8E7 - pic cut out part way through

[Jane228]

I'm part way through the episode and the picture cuts out.  Still have audio and the title slide shows up.  Have reloaded it, fast forwarded, etc - happens at the same place each time.

Happened to anyone else?  Any suggestions?  Thanks!

[LJB-C]

Hi there @Jane228, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Fothergill1 · Accepted solution]

Hi @Jane228 Sky are aware of the problem as per this THREAD on the forum.  The only thing you can do is report the matter to Viewer Relations at viewerR@sky.com 

Unfortunately there is nothing else you can do except be patient.

[Jane228]

Thanks so much!

[Jane228]

Thank you - I had tried searching the forum but clearly not done a good job of it.  Appreciate your help!