Hi @MI_117
On the button where it has Play Serie S1:E1 scroll right to the cog and select all formats. Also check that your default playback settings are set to HD in the settings is set to HD and that your puck output is set to HD.
Might be worth also power cycling your puck.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
