Technical issue on Sky Stream

[ALJ1325]

We had Sky Q but now have Sky Stream. 2 pucks one in living room works fine. The other in our bedroom which when we click on a programme says Technical issue at current time. Try again later. 🤷🏻‍♀️ Sky Home Screen is all good and we're getting list of channels etc it's just when we click on a programme this blue screen comes up. We have UHD cables on both as our living room is UHD compatible but our bedroom isn't, could it be this? Bedroom tv is HD tv. Can anyone help?

[GD1]

@ALJ1325  What is your wifi speed to the hub that's affected?   Could you use ethernet or powerline adapters instead?

[ALJ1325]

Thank you.

would the Ethernet cable go from the puck to my sky broadband router?  Or tv to puck? 

if to broadband router that woulmean a cable goibg from bedroom across hallway to living room? 

sorry I'm not very tech savvy 

[ALJ1325]

I don't know how to check speed from puck in bedroom?

[GD1]

@ALJ1325  The ethernet cable would go from the puck to your router.  As advised you could check out powerline adapters.

[ALJ1325]

Ok. Connected Ethernet to sky puck to broadband router . It's not pretty but I've done it. Still not working. Press on a programme. Any programme and blue screen technical fault try again later 

[GD1]

@ALJ1325  Did you unplug he puck for 1 minute and plug back in?   You will aso need to go into the settings menu to tell the puck it's using ethernet.

[ALJ1325]

Standby now doing that

[ALJ1325]

It's really not pretty but it's working now! Ethernet cable across the length of our bungalow but hey it's a workaround 👍

THANK YOU 

not sure why it worked in the bedroom before when we had sky q but not now we have sky stream. The tv and the bedroom are the same?

[GD1]

@ALJ1325  Sly Q boxes acted as wifi repeaters, Stream pucks don't

[Fothergill1]

@ALJ1325 If you want to void the Ethernet cable across the length of the bungalow you could consider Powerline Adapters which are about £35 on Amazon.  Don't waste money on a Gb model as Glass and Stream Ethernet ports only support 100mbps.

For a small outlay it might be worth a try 😀