0

Discussion topic: Technical fault

Reply
Avatar for Llandysul
Level 1 icon
What's this?
This message was authored by: Llandysul

Message posted on ‎22 May 2025 05:54 PM

Technical fault

Why is there a technical fault on the one channel I watch a lot, sky mix, how can I fix it or is it's sky's fault
Report post
Post 1 of 5
590 Views
0 Likes
Reply
Reply

All Replies

Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎22 May 2025 05:57 PM - last edited: ‎22 May 2025 06:04 PM

Re: Technical fault

Posted by a Superuser, not a Sky employee. Find out more

@Llandysul 

If you have Sky Q try the troubleshooting on this link.

https://www.sky.com/help/articles/there-is-a-technical-fault-with-this-channel 


▪️ I AM NOT A SKY EMPLOYEE ▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Report post
Post 2 of 5
584 Views
0 Likes
Reply
Avatar for GD1
Level 16 icon
What's this?
Superuser
This message was authored by: GD1

Message posted on ‎22 May 2025 05:57 PM

Re: Technical fault

Posted by a Superuser, not a Sky employee. Find out more

@Llandysul  You posted this in the accessibility forum, however your issue is unrelated to Skys accessibility services.

 

We would also need to know which TV service this is on, Sky+HD, Sky Q or Sky stream/Glass

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Report post
Post 3 of 5
582 Views
0 Likes
Reply
Avatar for Llandysul
Level 1 icon
What's this?
Topic Author
This message was authored by: Llandysul

Message posted on ‎08 May 2026 01:38 PM

Re: Technical fault

I have a normal flat screen TV, and I subscribe to sky. I have a sky puck streaming box which I thought could record, but every time I set it to record something on sky mix it records a channel I don't have, like history or sky one,not sure why my program would be on both channels but yes. I do not have a dish. The puck is connected to TV by hdmi cable 

Report post
Post 4 of 5
154 Views
0 Likes
Reply
Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎08 May 2026 01:42 PM - last edited: ‎08 May 2026 01:44 PM

Re: Technical fault

Posted by a Superuser, not a Sky employee. Find out more

@Llandysul 

You first posted about this 12 months ago. What have you done about it since then? If you have a puck then you can't record anything. 

I will move your thread to the Stream board. 

The link I gave you last year also covers Stream and Glass. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Report post
Post 5 of 5
151 Views
0 Likes
Reply
Reply