Pixelated picture on sky stream

[CJA26]

I've had my Sky puck for about 3 weeks, first 2 weeks it was fine then one night a horizontal line appeared on the picture & the bottom part of the screen is pixelated. It stayed like that for about 4 days even after several hours of troubleshooting. It randomly started working again for a day & half then back to the same pixelated picture. I spoke to Sky & the suggested a internet cable from the puck to broadband hub, I've done this & it's still not helped. Anyone got any ideas how to fix this issue please? 

[TimmyBGood · Accepted solution]

---

@CJA26 wrote:

horizontal line appeared on the picture & the bottom part of the screen is pixelated

---

Insist on a hardware swap: if only part of the screen is distorted it's not a bandwidth issue.

[Me134]

---

@CJA26 wrote:

I've had my Sky puck for about 3 weeks, first 2 weeks it was fine then one night a horizontal line appeared on the picture & the bottom part of the screen is pixelated. It stayed like that for about 4 days even after several hours of troubleshooting. It randomly started working again for a day & half then back to the same pixelated picture. I spoke to Sky & the suggested a internet cable from the puck to broadband hub, I've done this & it's still not helped. Anyone got any ideas how to fix this issue please? 

---

Presuming you've done all of the swapping HDMI leads, different ports, different TV or monitor screen then yes, that sounds like a goosed stream puck.

[CJA26]

Hi, thanks for your reply. I have spoken to Sky again & they have agreed to send a new puck. Appreciate your response. 

[CJA26]

Thanks for your reply, Sky have agreed to swap the puck. Hopefully that will fix the issue 🤞🏼