Technical fault

[Adaldan]

Hi all. I am getting fed up and extremely frustrated so I'm hoping someone cal help me please. Ever since I signed up with Sky over two months ago, I have had to regularly put up with the message that there is a technical fault and I should try again later. It's happening again right now!  Can anyone advise a quick fix or how I can get through to the right people at Sky without spending half a day on the internet? You would make an old man very happy, which Sky certainly are not doing right now! Thanks in advance.

[oj01]

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@Adaldan wrote:

Hi all. I am getting fed up and extremely frustrated so I'm hoping someone cal help me please. Ever since I signed up with Sky over two months ago, I have had to regularly put up with the message that there is a technical fault and I should try again later. It's happening again right now!  Can anyone advise a quick fix or how I can get through to the right people at Sky without spending half a day on the internet? You would make an old man very happy, which Sky certainly are not doing right now! Thanks in advance.

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Hi @Adaldan 

You've posted in the Sky+HD Forum, which I suspect you don't have.

Do you have Sky Q or Sky Stream?

[Adaldan]

I thought I had Sky+ but maybe I'm wrong. I'll have a check again. Sorry, only just joined Sky so still a little unclear.

[Daniel0210]

@Adaldan 

Sky+ hasn't been offered by Sky for a good while now so if you've only just joined you won't have that. 

Does your Sky use a satellite dish? 

[Mark39]

@Adaldan sounds like you may have Sky Stream which works from a small square set top box?

[Adaldan]

That's right, thanks.

[Adaldan]

No it doesn't. I believe I have sky stream.

[Angel_Aka]

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@Adaldan wrote:

No it doesn't. I believe I have sky stream.

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You need to make sure your home broadband connection is as fast and stable as possible. Sky Stream relies entirely on you having a decent broadband network, free of interference or speed fluctuations, otherwise you'll keep receiving error messages. 

Have you rebooted your router recently? What speed is your puck receiving? Run a network check from the get help menu on the Netflix app to get some idea of what speed is being received. You need a sustained speed of 25Mbps otherwise SkyOS can struggle. 

[Adaldan]

Thanks, I'll try those steps. I've actually got broadband through Sky as well.

[MarkGoldsmith]

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@Adaldan wrote:

Thanks, I'll try those steps. I've actually got broadband through Sky as well.

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Who you have your broadband with doesn't necessarily matter. Most ISPs, by default, will only guarantee the speed to your router; they won't guarantee WiFi speeds throughout the property (although some ISPs do offer upgrades that include a WiFi speed guarantee). This is mainly because there are numerous factors which can cause Wifi interference (coupled with the fact that some ISPs provide fairly cheap routers to customers).