Discussion topic: TV pausing when watching terrestrial channels
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Message posted on 07 Nov 2024 08:58 PM
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TV pausing when watching terrestrial channels
I've just moved to Sky this week. My router connection seems fine but I'm having problems when watching tv programs.
When watching normal channels, ie.. BBC, ITV etc.. the program freezes/ pauses every 30-45 seconds. It's very annoying and makes tv unwatchable! But it's fine when watching programmes on Netflix, AppleTV etc..?
My puck is at least 10-12m away from my router / 2 rooms away but that is the set up of my house so no chance of connecting my puck nearer to the router.
Can anyone help/ advise?
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Message posted on 07 Nov 2024 09:24 PM
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Re: TV pausing when watching terrestrial channels
@TSM1969 The symptoms you describe are typical of insufficient bandwidth, Netflix etc can cope with speed variations but channels on the TV Guide need a constant speed.
On the puck open the netflix app, go the Get Help, run the connection test, what speed is being reported?
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 07 Nov 2024 10:03 PM
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Re: TV pausing when watching terrestrial channels
@TSM1969 wrote:
My puck is at least 10-12m away from my router / 2 rooms away but that is the set up of my house so no chance of connecting my puck nearer to the router.
Can anyone help/ advise?
You could look at getting power line adapters. You can usually pick up a pair for £40-£50 (shouldn't need anything any more expensive than that). These provide a mechanism to use Ethernet cables rather than WiFi as they use your properties electricity supply to provider the network connection from your router.
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