07 Nov 2024 08:58 PM
I've just moved to Sky this week. My router connection seems fine but I'm having problems when watching tv programs.
When watching normal channels, ie.. BBC, ITV etc.. the program freezes/ pauses every 30-45 seconds. It's very annoying and makes tv unwatchable! But it's fine when watching programmes on Netflix, AppleTV etc..?
My puck is at least 10-12m away from my router / 2 rooms away but that is the set up of my house so no chance of connecting my puck nearer to the router.
Can anyone help/ advise?
07 Nov 2024 09:24 PM
Posted by a Superuser, not a Sky employee. Find out more@TSM1969 The symptoms you describe are typical of insufficient bandwidth, Netflix etc can cope with speed variations but channels on the TV Guide need a constant speed.
On the puck open the netflix app, go the Get Help, run the connection test, what speed is being reported?
07 Nov 2024 10:03 PM
Posted by a Superuser, not a Sky employee. Find out more
@TSM1969 wrote:
My puck is at least 10-12m away from my router / 2 rooms away but that is the set up of my house so no chance of connecting my puck nearer to the router.
Can anyone help/ advise?
You could look at getting power line adapters. You can usually pick up a pair for £40-£50 (shouldn't need anything any more expensive than that). These provide a mechanism to use Ethernet cables rather than WiFi as they use your properties electricity supply to provider the network connection from your router.
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