30 Aug 2024 01:02 PM
TV has stopped showing shows- will just show the ads, then nothing.
30 Aug 2024 02:22 PM - last edited: 30 Aug 2024 02:22 PM
Posted by a Superuser, not a Sky employee. Find out moreHave you tried a reboot?
If your device is on software version QS28 or higher:
1. Go to Settings
2. Go to System Management
3. Press Select
4. Go to Resets and Updates
5. Press Select
6. Go to Restart Device
7. Press Select.
Note this will take a few minutes to reboot, so expect to see a blank screen for 2 minutes until the Sky logo appears as its starting up.
If you don't have software version QS28 yet, then to reboot the device you need to turn it off at the plug for 2 minutes.
Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue
NOT a Sky Employee
30 Aug 2024 02:22 PM - last edited: 30 Aug 2024 02:22 PM
Posted by a Superuser, not a Sky employee. Find out moreHave you tried a reboot?
If your device is on software version QS28 or higher:
1. Go to Settings
2. Go to System Management
3. Press Select
4. Go to Resets and Updates
5. Press Select
6. Go to Restart Device
7. Press Select.
Note this will take a few minutes to reboot, so expect to see a blank screen for 2 minutes until the Sky logo appears as its starting up.
If you don't have software version QS28 yet, then to reboot the device you need to turn it off at the plug for 2 minutes.
Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue
NOT a Sky Employee