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Discussion topic: TV only shows ads, won't show shows

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This message was authored by JohnB10 This message was authored by: JohnB10

TV only shows ads, won't show shows

TV has stopped showing shows- will just show the ads, then nothing.


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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: TV only shows ads, won't show shows

Posted by a Superuser, not a Sky employee. Find out more

Have you tried a reboot?

 

If your device is on software version QS28 or higher:

1. Go to Settings
2. Go to System Management
3. Press Select
4. Go to Resets and Updates
5. Press Select
6. Go to Restart Device
7. Press Select.

Note this will take a few minutes to reboot, so expect to see a blank screen for 2 minutes until the Sky logo appears as its starting up.

If you don't have software version QS28 yet, then to reboot the device you need to turn it off at the plug for 2 minutes.

Sky Stream and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: TV only shows ads, won't show shows

Posted by a Superuser, not a Sky employee. Find out more

Have you tried a reboot?

 

If your device is on software version QS28 or higher:

1. Go to Settings
2. Go to System Management
3. Press Select
4. Go to Resets and Updates
5. Press Select
6. Go to Restart Device
7. Press Select.

Note this will take a few minutes to reboot, so expect to see a blank screen for 2 minutes until the Sky logo appears as its starting up.

If you don't have software version QS28 yet, then to reboot the device you need to turn it off at the plug for 2 minutes.

Sky Stream and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
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