Have you tried a reboot?
If your device is on software version QS28 or higher:
1. Go to Settings
2. Go to System Management
3. Press Select
4. Go to Resets and Updates
5. Press Select
6. Go to Restart Device
7. Press Select.
Note this will take a few minutes to reboot, so expect to see a blank screen for 2 minutes until the Sky logo appears as its starting up.
If you don't have software version QS28 yet, then to reboot the device you need to turn it off at the plug for 2 minutes.
Sky Stream user. Former Sky+ HD and Sky Broadband customer
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