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Discussion topic: Couldnt watch same film at same time on 2 of my pucks said not allowed ..why?,

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Message posted on ‎30 Aug 2024 09:23 AM

Couldnt watch same film at same time on 2 of my pucks said not allowed ..why?,

Couldn't watch same film at same time on 2 x pucks in different rooms ..why?

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Message posted on ‎30 Aug 2024 12:04 PM

Re: Couldnt watch same film at same time on 2 of my pucks said not allowed ..why?,

Posted by a Superuser, not a Sky employee. Find out more

Hi @Jim211 

 

Do you have whole home subscription? Was the movie on Sky or was it netflix or Disney etc? We need more information to be able to assist.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

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Message posted on ‎30 Aug 2024 12:06 PM

Re: Couldnt watch same film at same time on 2 of my pucks said not allowed ..why?,

On netflix

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Message posted on ‎30 Aug 2024 12:40 PM

Re: Couldnt watch same film at same time on 2 of my pucks said not allowed ..why?,

Which plan do you have?

 

Was Netflix active on another device?

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Message posted on ‎30 Aug 2024 12:45 PM

Re: Couldnt watch same film at same time on 2 of my pucks said not allowed ..why?,

I have monthly streaming contract with Netflix free for 2 years which is when I took 2 x pucks ..I purchased a 3rd puck activated last week ..and tried I tried to watch Netflix movie on one puck in my room ..my wife tried to watch same movie at same time on another puck in another room system would not allow both of us to watch

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This message was authored by: mikealanr

Message posted on ‎30 Aug 2024 02:21 PM - last edited: ‎30 Aug 2024 02:22 PM

Re: Couldnt watch same film at same time on 2 of my pucks said not allowed ..why?,

Posted by a Superuser, not a Sky employee. Find out more

@Jim211 

 

Netflix teirs are different to that of sky. Netflix only allow you to watch on two screens with standard and standard with ads. Premium allows up to 4 devices at a time. You need to make sure you have exited out of netflix on the puck not just pressed home as the app may still be running.

 

https://help.netflix.com/en/node/24926

 

MikeAlanR

 

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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Message posted on ‎30 Aug 2024 02:32 PM

Re: Couldnt watch same film at same time on 2 of my pucks said not allowed ..why?,

Ok thanks

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