TV can't find puck

[BecclesBen]

Worked when I first set it up, now not working 1 hours after turning tv off

[GD1]

@BecclesBen  Have you cycled through the HDMI inputs using your TV remote to slect the correct input?

[BecclesBen]

It knows there's 'something' plugged in as I swapped the port and it knew but the puck won't activate - there's a white light underneath - not sure what colour that should be?

[GD1]

@BecclesBen  Did you have it setup & working previously?

[lettice]

This is often a case of the puck getting stuck in a standby type state.

Have a read of this Sky help article, namely performing the recovery procedure on step o 4;

https://www.sky.com/help/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-sky-stream-...

[BecclesBen]

I tried that - thanks for sending the link - all seemed good - it even booted to the welcome page, then it went off again - can't find - check HDMI cable etc - tried 2 different cables - the brand new one and another one I had from the Virgin puck... 

So pee'd off with this **bleep** technology

[BecclesBen]

yes - when I first got it, I plugged it all in, went through the setup stuff and all was fine.  

I then switched off the TV to go do some work, and turned it on again at lunchtime and it wouldn't work

[GD1]

@BecclesBen  Sonething to check on the Samsung TV is UHD color activated on the HDMI inputs in the General settings?

[BecclesBen]

how did you know I had a Samsung TV?? - anyway - i'll check that - but as I said, it was working fine then not. I've plugged the old Virgin puck back in now and it just worked (albeit I had to wait a couple of minutes for it to start which is usual - and annoying)

[GD1]

@BecclesBen  Lucky Guess 🙂

[BecclesBen]

I manged to get a whole 3 minutes of tv then it shut itself off again.

Man this is so frustrating

[BecclesBen]

I've been switching it off at the wall and on again and it works for a few minutes then disconnects 

[lettice]

@BecclesBen 

Think it's best you work with Sky to fix, could even be a replacement needed.

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.

Note: Escalation conversations automatically close if there is no response within 48 hours.
More about an escalation here;
https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

[lainys]

Thanks for escalating this @lettice. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[BecclesBen]

I see your message, but no chat bubble as expected (i've tried on Chrome and my andriod phone).

I tried to reply to your message, but it complains asking me to fix teh highlighted issue - of course, there's no highlighted issue.

Quickly losing faith with Sky.....