Sky stream issues

[Jordan12597]

I'm having issues with my sky stream. The programmes won't load and it often freezes or goes blurry when it does load. It shows that theirs an issue in my my sky app, but none of the troubleshooting helps and there seems to be no issue with my broadband. No general issues with my internet, just the sky stream. 

[lettice]

@Jordan12597 

Even though you may think your broadband local network is having no issues.Sky Stream and Sky Glass can for some customers be a bit temperamental.

Having a good local network is a key factor for having a reliable experience with Sky Stream, along with avoiding any local interference.

Best way to test is via a network speed test on each of your Pucks.
Launch Netflix on your pucks (you do not need to be logged into it, if you do not use netflix) and scroll down the left menu to Get help.
Choose Check Network.
Would suggest running the test a few times, over say a half hour period during tests or at your busiest household internet usage times.
What is your speed for each puck?

Also, it may be suffering from interference, the puck much like a Sky Q box can for some customers suffer from this at times. More often seen as an intermittent blip.
Not always a cure, but the following may help to resolve;
Make sure you have a good 6-8 inches free on all sides of the puck.
Do not stack the puck on top of any other device.
Make sure the puck is in the open, not tucked away in a cabinet or sat directly behind the TV.
Make sure you have no other devices that can cause interference closeby, like cordless phones, radiators, baby monitors, smart meter in home displays, microwaves and the like.

Plus, change both your pucks to following recommended settings set in Settings>
Set Network standby mode to ON.
Turn wifi OFF under Network if connected via ethernet.