System freezing up 850

[LaurenceHope]

Hi anyone's stream freeze up especially with itv x

[mikealanr]

Hi @LaurenceHope 

Can you provide more details? Not sure what you mean up 850? 

Remember we are fellow customers and not Sky so have not information on your setup unless you tell us!

The community will then it's best to assist.

MikeAlanR

[Anonymous]

My ITVX works well, what kind of issues are you experiencing? Is there any rhythm or rhyme to the problems you see, eg maybe it happens around ad breaks?

[Vicks94]

I'm having two issues, not sure if they're connected. 

When watching ITV channels (coronation street and emmerdale), whether live or on ITVX catchup - the picture randomly glitches and pixelates. This seems to be happening quite often. 

When first turning the sky puck on, if we go to watch a show on prime / netflix etc the sound doesn't work at all. This has happening twice in the last week. If I put it onto live BBC channel it usually starts working. After which, when we go back onto the app, the sound works okay. 

[LaurenceHope]

Yes only itv x so far had the engineer out today said its great and working as it should but again tonight it's freezing up again

[peter-marlow+1966]

What is your broadband speed?   How is the puck connected  to  the Internet  ethernet cable or WiFi, ethernet cable  is more  stable  than WiFi,  and also how many other  devices  do you  have  connected  to  the Internet  as that will weaken the signal  to each device