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Discussion topic: Switched rooms

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This message was authored by: SharonS1

Message posted on ‎13 Jan 2026 02:59 PM

Switched rooms

Set up TV & sky puck in kitchen. Moved both to lounge room & now saying I can't watch on this device!!!!

please help!

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Avatar for lettice
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Superuser
This message was authored by: lettice

Message posted on ‎13 Jan 2026 03:21 PM

Re: Switched rooms

Posted by a Superuser, not a Sky employee. Find out more

What is the exact error message on your puck you are seeing, when your puck is powered on?

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
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This message was authored by: SharonS1

Message posted on ‎14 Jan 2026 08:12 PM

Re: Switched rooms

Content not available on this device.

was on the phone to Sky for an hour and a half, factory reset of Puck did nothing.

No help at all!

 

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This message was authored by: lettice

Message posted on ‎15 Jan 2026 06:59 AM

Re: Switched rooms

Posted by a Superuser, not a Sky employee. Find out more

This sounds more like a message coming from you TV, rather than the Sky Puck.
That is not a message as Im aware that the Puck shows on screen.

 

Have you tried changing the source hdmi port with the TV remote or rechecking the hdmi  cable from your puck to TV is plugged in correctly.

 

It would help if you could take a photo and post on here for us to see the on screen message.

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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This message was authored by: lettice

Message posted on ‎15 Jan 2026 07:01 AM

Re: Switched rooms

Posted by a Superuser, not a Sky employee. Find out more

Have a read of this article on how to add a photo here if you have not done so before;

https://helpforum.sky.com/t5/Did-you-know/Using-images-or-videos/ba-p/3711140

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
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