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Avatar for KKAVFC
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This message was authored by: KKAVFC

Message posted on ‎27 Jun 2026 08:24 PM

Subtitles

Why whenever I turn my Sky puck on are the subtitles showing immediately on screen irrespective of what channel I'm tuned to? On occasions I use them but I cannot find a way of disabling them on power up. Cheers
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Message posted on ‎28 Jun 2026 12:41 AM - last edited: ‎28 Jun 2026 12:43 AM

Re: Subtitles

Posted by a Superuser, not a Sky employee. Find out more

Hi @KKAVFC I would go to settings / accessibility / Subtitles and switch the toggle to off.  This will turn them off completely for all Sky channels so will not come on when you turn your puck on.  As mentioned by @mikealanr the Apps have their own subtitle options.

 

If you want to have subtitles for the occasional Sky programme then use the 3 white dots button on your remote and select the subtitles option (it will only appear if the programme you are watching is broadcast with subtitles).

 

When using the 3 white dots button option the subtitles will revert to off if you change channels.

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This message was authored by: mikealanr

Message posted on ‎27 Jun 2026 11:13 PM

Re: Subtitles

Posted by a Superuser, not a Sky employee. Find out more

Hi @KKAVFC 

 

Press the three dots on the left of the remote > subtitles > toggle to off. 

 

The power cycle your puck (settings > system management > resets and updates > reboot) hopefully should stop them coming on when you take it out of standby.

 

Note apps have their own subtitles and you need to switch off in each app. E.g netflix > iPlayer etc.

 

https://www.sky.com/help/articles/accessibility-settings-sky-glass

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: Fothergill1 Answer

Message posted on ‎28 Jun 2026 12:41 AM - last edited: ‎28 Jun 2026 12:43 AM

Re: Subtitles

Posted by a Superuser, not a Sky employee. Find out more

Hi @KKAVFC I would go to settings / accessibility / Subtitles and switch the toggle to off.  This will turn them off completely for all Sky channels so will not come on when you turn your puck on.  As mentioned by @mikealanr the Apps have their own subtitle options.

 

If you want to have subtitles for the occasional Sky programme then use the 3 white dots button on your remote and select the subtitles option (it will only appear if the programme you are watching is broadcast with subtitles).

 

When using the 3 white dots button option the subtitles will revert to off if you change channels.

------------------------------------------
If my post has solved your issue please mark as an "Answer" as it helps others identify the solution
If it has helped please give it a "Like"
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This message was authored by: KevinKi_3085774

Message posted on ‎01 Jul 2026 11:21 AM

Re: Subtitles

Yes this has worked, thank you!

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Message posted on ‎01 Jul 2026 11:22 AM

Re: Subtitles

Thank this has worked!

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