Setting up sky puck

[Michelle-90]

Please help! I upgraded my broadband to full fibre300 yesterday along side sky stream.  My sky puck came today and I've tried setting it up and It won't get past the updating software. It then comes up with the software needs to restart. Then goes back to updating software. It hasn't even asked me for my WiFi. This is really stressing me out beyond belief. Please can someone help before I end up throwing it out of window!! 

[Fothergill1]

Hi @Michelle-90 This is a known issue which Sky are trying to resolve.  The suggestion is to try connecting your puck via Ethernet to complete the setup.

You can also have a look at the following link which covers this issue and may therefore be of help:

 https://www.sky.com/help/articles/setting-up-sky-glass-checking-your-status 

[Dwhight]

Ran through the suggested fix, using ethernet cable and WiFi, exactly the same is happening.