Hi @Janewinder If your remote is not responding correctly I would try the following:
Firstly reboot the system by switching off at the plug socket for a minute before switching it on again. I will take about a minute to reboot.
Then try to pair the remote again as follows:
- Press 7 and 9 together on your Sky remote for three seconds (This resets/clears the remote)
- Press 4 and 6 together for three seconds
- Press 1 and 3 together for three seconds (bluetooth mode). A connected message should appear on your screen, press continue and it's all done
My own remote was giving me trouble a couple of days ago and the above sorted it out. However, if that doesn't help in your case then have a look at the following troubleshooting guides:
Troubleshooting guide
Remote help
You could also try holding the remote at both ends and giving it a gentle twist as though you were wringing out a cloth. Even though it sounds an unlikely solution it has got many faulty remotes working again (including my own on a couple of occasions).
If none of the above help then I would contact Sky and request a replacement. If you are lucky enough to have one available you can use a Sky Q remote while you wait for a replacement to arrive.
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