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Discussion topic: Streaming constantly dropping

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This message was authored by Dan166 This message was authored by: Dan166

Streaming constantly dropping

For days, if not weeks now my streaming service has been effectively useless, my broadband strength shows as perfect t on the app but programmes just won't load or consistently freezes. Any help /ideas? 


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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: Streaming constantly dropping

Posted by a Superuser, not a Sky employee. Find out more

@Dan166 wrote:

For days, if not weeks now my streaming service has been effectively useless, my broadband strength shows as perfect t on the app but programmes just won't load or consistently freezes. Any help /ideas? 


@Dan166 firstly have you tried rebooting the stream puck, as this can fix issues like this?

 

1. Go to Settings
2. Go to System Management
3. Press Select
4. Go to Resets and Updates
5. Press Select
6. Go to Restart Device
7. Press Select.

Note this will take a few minutes to reboot, so expect to see a blank screen for 2 minutes until the Sky logo appears as its starting up.

If that doesn't help then on your Sky Stream pcuk can you open Netflix, go to Get Help, Check Your Network and then run the diagnostic and it will report back when download speed the stream puck is getting.

Sky Stream and Sky Broadband customer

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