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Discussion topic: Streaming Issues

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Avatar for KAG25
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This message was authored by: KAG25

Message posted on ‎26 Apr 2025 09:18 PM

Streaming Issues

I've got streaming issues. Can't get any channels...says program loading or technical issues. Service checks say everything is fine, but it's not fine. Have rebooted and restarted twice in last half hour.
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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎26 Apr 2025 10:28 PM

Re: Streaming Issues

Posted by a Superuser, not a Sky employee. Find out more

Hi @KAG25 

 

What speed is your broadband and what speed is your puck getting? You need 25Mbps for HD and 30Mbps for UHD.

 

You can check the speed your puck is getting by opening netflix going to the left hand menu > get help > connection check. It's worth running it a few times and taking an average.

 

The other thing to try is turn off at the mains for at least 5 minutes and give your router a reboot too.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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